Wasabi is the comprehensive application suite for managing relationships with one's market, increasing customer value with a focus on multichannel capabilities. Wasabi's offering consists of a core component for managing customer records in a multichannel perspective, and a set of additional functionalities (modules) that integrate the application based on the client's specific requirements.
Wasabi Base enables comprehensive and in-depth management of records and media, providing the company with an essential tool to boost its business by increasing operational efficiency and effectiveness in customer relations. This is achieved with a significant reduction in costs, thanks to highly advanced reporting tools.
Wasabi Help Desk is the advanced trouble ticket management module that seamlessly adapts to a company's needs. Attentive to user expectations regarding reliability and the accuracy of proposed solutions, the Help Desk module contributes to increasing customer satisfaction and generating new sales opportunities, thereby improving the company's reputation.
The Calendar module is designed to manage single-mandate agents and centrally coordinate multi-mandate agents, with specific or shared schedules. It allows for process streamlining through advanced back-office activity management and integration with both outbound and inbound activities.
Outbound is the module for managing teleselling, telemarketing, and appointment setting campaigns.
The Accounting module serves as the administrative core of the suite, providing a comprehensive tool for the operational management of budgeting and contractual administration for employees and collaborators.
The Marketing module is an extremely powerful tool that enables the mass sending of notifications, communications, and alerts to the customer database, adopting a multichannel approach and providing customer profiling.
In addition to the Marketing module, the Survey application is available, allowing the automatic activation of surveys for customers through channels such as email, WhatsApp, SMS, and telephone at the end of an interaction.
The Wisdom module is a perfect knowledge base system. It's a fully integrable, entirely web-based solution designed to provide operators and clients with a platform for knowledge management.
Task & Folder is the module that provides advanced management of cases, workflows, and certified activities.
The Wasabi platform integrates the WhatsApp Business channel, allowing operators to send personalized messages through predefined templates and manage conversations textually, enriching them with documents, photos, and videos.
Via V maggio, 81 16147 Genoa Italy
Phone: +39 010 3747811
Email: info.bdp@basedigitalegroup.com
VAT 03286860105
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