#phones the Omnichannel platform, flanked by the most modern Artificial Intelligence technologies, able to guarantee an increasingly effective Customer Experience.
#phones the Omnichannel platform, flanked by the most modern Artificial Intelligence technologies, able to guarantee an increasingly effective Customer Experience.
Base Digitale Platform's WebRTC technology allows voice and data communication functions to be integrated into websites, without the need to download any plugins or additional elements. Through the #phones platform, calls made with WebRTC are sent to the switchboard software and managed by an operator through the PhoneBar as if it were a normal telephone call.
BENEFITS:
The #phones platform, thanks to the integration of web-Apps, makes available Proactive Engagement, Videochat and Collaboration tools that are essential to meet the needs of customers and ensure an Omnichannel experience.
BENEFITS:
The Contact Center with IFM Carrier Services in Pay per Use offers an all-inclusive service based on a Cloud platform. The solution does not require any initial investment or installation. In fact, pay per use can be used on a modular basis, expanding or decreasing the use of the Cloud platform according to traffic periods, specific outbound activities or occasional needs
BENEFITS:
Base Digitale Platform's #phones platform integrates the Chatbot and Voicebot components through the Natural Language Processing platform.Thanks to the implementation of Virtual Assistants, it is possible to offer a 24-hour assistance service and save on management time.
BENEFITS:
The reporting module, developed using the MicroStrategy business intelligence engine, and the Dashboards created by IFM not only guarantee a real-time view of the performance of telephone services but also provide a control tool that makes it possible to maximize campaign performance and optimize Contact Center productivity.
Dashboard:
The reporting module
accessible through the web interface, allows to:
The Outbound Predictive algorithm allows telephone calls to be made directly from #phones, eliminating non-productive waiting by the operator. In fact, the system is able to make a prediction of the time needed to obtain a productive contact.
Moreover, thanks to Mobile VoiceMail Detection (MVD) technology, developed by IFM Infomaster, which can be used for cloud-based services, it is possible to determine in real time whether the call is subject to the receipt of specific service messages that make the involvement of an operator unnecessary.
BENEFITS:
#phones è integrabile con i principali applicativi esterni di terze parti quali CRM, TroubleTicketing, Workflow e gestionali utilizzati dal cliente. Le integrazioni tra i sistemi di front-end e #phones, vengono realizzate interfacciando la Phonebar direttamente sulla postazione degli operatori garantendo in questo modo un servizio efficace e flessibile volto a facilitare l’interazione con i clienti.
Main integrations:
Base Digitale Platform has obtained the certification of compliance with the PCI DSS Version 3.2.1 standard as a Service Provider from Advantio, recognized by the PCI Security Standards Council
PCI DSS compliance is a requirement for all operators who process payment card data.
The preservation of sensitive data by IFM, also in the redundant approach on multiple Data Centers both in Business Continuity and Disaster Recovery mode, guarantees compliance with GDPR regulations and is confined to the Italian territory. Should the Customer's needs require it, IFM is able to operate in order to guarantee compliance with GDPR regulations even when it is necessary to store sensitive data outside Italy.
Via V maggio, 81 16147 Genoa Italy
Phone: +39 010 3747811
Email: info.bdp@basedigitalegroup.com
VAT 03286860105
