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How to increase call centre productivity
Various factors determine call centre productivity, influencing its growth or decline. The online British magazine,... -
How to optimise a contact centre by simplifying the work
Meta Description: From tools that ensure an omnichannel approach to systems that integrate with CRM, via chatbots:... -
Why chatbots are the top allies to your contact centre agents
In recent years, chatbot market growth and consolidation have led to a combination of excessive waiting times,...
